Clive Holland, host of The Clive Holland Show, recently turned attention to a recent study that has revealed the top 10 least polite an rudest cities in the UK – with London and Manchester making up the top two. So, Clive wanted to know, where in the UK do you think has the rudest customers and clients – and how do you deal with them? He was joined by great friends of the show Alex Day and Charlotte Decorator for their thoughts. Alex said: “You know what, I’m quite lucky in the South-west. I can only say I had a handful of bad and rude customers really. I remember I had a customer who told the husband to follow us in each room and he would have his newspaper sitting on the bed and used to pretend but would look over to us regularly. “It was bizarre to say the least and it’s the only one that stuck in my mind. She eventually started accusing people of stealing stuff from the freezer.” A caller Jon said: “I worked for a South African woman once. She was a nightmare from day one. Ridiculous questions, pointless requests. The final straw was when she accused me of staining the porcelain tiles, I’d laid with grout. Really rude messages at gone 9pm telling me to get back to her house immediately. The next morning, I showed her an off cut which hadn’t been grouted. She then started demanding they were faulty tiles, forgetting she had supplied them. I walked off the job there and then. Only job I’ve ever walked on!” And James from Denco Services said: “Great to hear you again. I tend to find those out in the sticks are most aggressive. Big city dwellers are gin.” Another Adam from Southampton added: “Got to be Portsmouth Clive. Working around Fratton and Somerstown is like a war zone. Let the Pompey boys know up the Saints.” And another from Hodges Ltd opined: “Now we don't want to go all gushy over you Big man but from the general conversations here on site today, you have been missed. Derek says you're a comfort blanket. “We find the annoying customers are usually worse north of Watford gap. Luton last year was bad.” And Connor said: “We thought you'd left without saying bye! Anyway. If you're polite to your customers, its usually reciprocated.” Ryan said: “If you take your dog's with you to jobs, you don't get scum attempting to steal your gear and customers rarely complain.” And a caller from Commercial Refurbishments Ltd pointed out: “Seems like ages but good to hear your voice again big man, hope you had a good break. Most towns and cities have good and bad but if I had to pick one it would have to be Sheffield. “We won a local council contract back in 2019 and everyone, including the council officials were pretty obnoxious I really struggled with their attitude towards the end of the seven months or so. I found a lot of the locals were also not nice.” Charlotte said: “Am based in Cornwall but as you can tell from my accent am not from Cornwall. I used to be based north Staffordshire. From Stoke on Trent coming down to Cornwall, I would say I never really had rude customers until I got to Cornwall. There was once this customer who came to me while I was on the job who came up and asked me if I knew what I was doing. I felt insulted but I had to walk and talk him through the whole process.” For the full show, listen here
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