Contractors losing working hours to deal with disputes
Posted: Wednesday, August 2nd, 2023
A total 17% of contractors admit to spending between six and ten hours a month liaising with customers over disagreements and 11% spend more than ten hours a month, HPM Mag reported. Only 7% of contractors said that they spend no time at all dealing with disputes, suggesting that they are a regular feature in the professional lives of most home improvement contractors. Assuming a contractor’s hourly rate stands at £35, they lose the equivalent of £70 upwards to £350 on handling disputes alone. According to a statement, these disputes have the potential to significantly set back a home improvement business financially. Despite the financial and reputational damage, a trip to court can create uptake of alternative dispute resolution (ADR) services to prevent disputes from reaching this stage remained slow, it was added. Scott and Caroline, of Castle Windows, said: “We partnered with Dispute Assist after one of our customers refused to pay and would not allow us to rectify any problems. “We didn’t know if we would get our money back, but after our first meeting we were left feeling that we would get a resolution. ADR helped us to successfully resolve the dispute without having to go to court or shell out on expensive legal fees. “The process was quick and painless, allowing us to get on with our jobs and continue to offer quality customer service to our clients.”
Trending Stories
-
Essex electrician has roundabout signs rejected
A sparkie’s bid to sponsor signs on two roundabouts has been refused by planning chiefs who described them as “clutter”
-
Barbie caused a ‘worldwide’ shortage of pink paint
Barbie needed so much fluorescent pink paint that it caused a worldwide supply shortage for an entire company
-
Builders find body of man murdered in the 1960s and buried in back garden
A woman who bought a South London house was left horrified after builders discovered the body of a man murdered in the 1960s and buried in her garden 14 months after she moved in
-
'Government insulation scheme ruined my home'
A home-owner said his flat has been ruined by black mould caused by a government "green" insulation schem
-
Builder celebrates lottery win by buying his coworkers bacon butties
A builder from Milford Haven who won big on the lottery celebrated his victory by treating all his workmates to a round of bacon rolls
Comments
Add a comment